Shipping policy

Thank you for shopping with WINZ IRIS Boutique, based in Tamil Nadu, India.
We are committed to delivering your orders quickly and safely across Tamil Nadu, South India, and the rest of India. Please review our updated shipping policy below.

1. Order Processing Times

  • All orders are processed within 1–2 business days from our facility in Tamil Nadu.

  • Orders placed on weekends or Tamil Nadu public holidays will be processed on the next working day.

  • During festival seasons (Pongal, Diwali, etc.) or sale periods, dispatch may take an additional 1–2 days.

You will receive a dispatch confirmation once your order is shipped.

2. Domestic Shipping (India Only)

Tamil Nadu & Pondicherry

  • Standard Delivery: 2–4 business days

  • Express Delivery (where available): 1–2 business days

South India (Kerala, Karnataka, Andhra Pradesh, Telangana)

  • Standard Delivery: 3–6 business days

Rest of India

  • Standard Delivery: 4–9 business days

Delivery timelines depend on courier serviceability, weather conditions, festive rush, or routing delays.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your location and order weight.

  • No free delivery is offered at this time.

4. Cash on Delivery (COD)

COD is available for select serviceable pin codes within India.

COD Terms:

  • COD handling fee: Based on the locations.

  • Customers must provide an active mobile number for delivery confirmation.

  • Refusing COD parcels or repeated delivery failures may result in COD restrictions for future orders.

5. Packaging & Handling

All orders are securely packed in Tamil Nadu using:

  • High-grade protective materials

  • Waterproof covers (especially during the monsoon season)

  • Tamper-proof sealing

If your package appears tampered, please record a video before opening.

6. Order Tracking

Once dispatched, you will receive:

  • A tracking number

  • A courier tracking link

  • Estimated delivery timeline

Tracking updates may take 24–48 hours to appear in the courier’s system.

7. Delivery Attempts

Couriers generally make 1–3 delivery attempts.
If the customer is unavailable or unreachable, the package may be marked as:

  • NDR (Non-Delivery Report)

  • RTO (Return to Origin)

We will attempt to contact you if we receive an NDR notification.

8. Return to Origin (RTO) Policy

Orders may be returned to us due to:

  • Incomplete or incorrect address

  • Customer not reachable

  • Repeated failed delivery attempts

  • Refusal to accept the package

Prepaid Orders

  • The customer must pay reshipping charges for RTO orders.

  • Refunds for RTO orders are not provided, unless the error was from our end.

COD Orders

  • COD may be disabled for accounts with repeated RTO incidents.

9. Shipping Restrictions

  • We do not offer international shipping.

  • No guaranteed same-day delivery.

  • No P.O. Box deliveries.

  • Certain remote regions may be unserviceable based on courier limitations.

10. Taxes & Billing

  • All product prices include applicable GST.

  • No additional domestic duties or import taxes apply within India.

11. Color, Size & Display Disclaimer

  • Product color may vary due to screen settings and lighting.

  • Please refer to the size chart carefully before placing your order.

  • Exchanges for size/fit depend on stock availability and our return policy.

12. Lost, Damaged, or Delayed Packages

  • For damaged deliveries, contact us within 48 hours with photos/videos.

  • For lost packages, we will raise a claim with the courier. Resolution may take 7–15 working days.

  • Delays caused by courier operations, weather, or public holidays are outside our control.

13. Incorrect Address or Contact Details

Customers are responsible for providing accurate address and contact information.
Reshipping charges will apply if the order is returned due to incorrect details.

14. Contact Us

For any shipping-related questions or assistance, please contact:

📧 Email: [your email]
📞 Phone: [your number]
📍 Based in Tamil Nadu, India
✨ WINZ IRIS Boutique